GREEN SAPA TOURS - PRIVACY POLICY

Effective Date: October 8, 2025

Green Sapa Tours is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the data you provide to us when booking or engaging with our adventure, cycling, and trekking tours in Sapa and Northern Vietnam.

1. INFORMATION WE COLLECT

We collect information necessary to facilitate your booking, ensure your safety on adventure tours, and provide high-quality customer service.

1.1 Personal Data

This includes information you voluntarily provide to us:

• Identification: Name, gender, date of birth, passport information (for visa/permit applications).

• Contact Information: Email address, phone number, mailing address.

• Payment Details: Billing address and payment method information (Note: We use secure, third-party processors and do not store sensitive credit card details).

1.2 Sensitive Data (Crucial for Adventure Tours)

For your safety during demanding activities like trekking and cycling, we also collect:

• Health and Medical Information: Relevant medical conditions, allergies, dietary restrictions, and fitness level.

• Insurance Details: Policy number, insurer name, and emergency contact information (mandatory for all adventure trips).

2. HOW WE USE YOUR INFORMATION

We use your personal data exclusively for purposes related to providing and improving our tourism services:

• Tour Booking and Operation: To process your reservation, arrange accommodation, secure local permits (especially vital in Sapa ethnic regions), and manage logistics.

• Safety and Risk Management: To assess your fitness for a tour and provide critical information to our guides and emergency services in case of an accident or medical need.

• Communication: To send booking confirmations, itinerary updates, safety briefings, and respond to your inquiries.

• Marketing (With Consent): To send occasional newsletters or promotions about our new tours or offers. You can opt out of marketing communications at any time.

3. DISCLOSURE OF YOUR INFORMATION

We do not sell, rent, or trade your personal information. We only share data with necessary third parties under strict confidentiality agreements:

• Local Partners: To share identification and medical/dietary information with local homestay providers, trekking guides, and transport companies to fulfill your tour itinerary.

• Authorities: To provide passport and permit information to relevant local government and immigration authorities as required by Vietnamese law for operation in restricted ethnic areas.

• Emergency Services: To share relevant health and insurance data with medical personnel or emergency services in the event of an incident during the tour.

4. DATA SECURITY AND PROTECTION

Green Sapa Tours implements a variety of security measures to maintain the safety of your personal information.

• All data transmitted online is encrypted using Secure Socket Layer (SSL) technology.

• Sensitive medical and insurance information is restricted to essential personnel (Head Guide, Operations Manager) and is securely stored.

• We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by legal obligations.

5. YOUR RIGHTS AND CHOICES

You have specific rights regarding your personal data:

• Access and Correction: You may request access to the personal data we hold about you and request corrections to any inaccuracies.

• Opt-Out: You may withdraw consent for marketing communications at any time by clicking the "unsubscribe" link in any email or contacting us directly.

• Data Deletion: You may request the deletion of your personal data, subject to any legal retention requirements (e.g., historical accounting records).

6. CONTACT US

If you have any questions or concerns regarding this Privacy Policy or the handling of your data, please contact us:

Green Sapa Tours
Add: 037 Fansipan, TT. Sa Pa, Sa Pa, Lào Cai 333100
Email: kienbikingtour@gmail.com
Phone: +84 98 222 93 86 (Whatsapp)

Green Sapa Tours reserves the right to update this policy at any time. Any changes will be posted on this page with an updated "Effective Date."